Myth or fact? "If I run a contest on Facebook, it'll go viral."
According to this plain-speaking ebook by marketing technology company Bulbstorm, that's Myth No. 1. Here's why:
"Facebook's commitment to generating revenue takes precedence over your desire for free and exponential growth, no matter how utopian the case. After all,
it's their platform and they'll charge if they want to."
The rest of the ebook is written in a similar vein, but don't be misled by its breezy tone. Bulbstorm is aiming to help you avoid wasting money or running
afoul of Facebook's promotion guidelines.
Here are a few more myths:
"Forget the rules! I'll just run a contest on my Wall."
"I have to get Facebook approval to run a contest."
This complimentary tool examines your Facebook Page data, generates what it calls an "EdgeRank score" and creates an infographic that analyzes your page's
interactions. Use this score, which is more like an educated guess, to benchmark your Pages' performance and look for ways to improve.
This tool doesn't generate an official EdgeRank score for your Facebook Page, like a PostRank or Klout score. That's because the actual numbers in Facebook's
EdgeRank formula, which determines your Page's visibility in your fans' newsfeeds, aren't public information.
However, EdgeRank Checker's developers have built their own algorithm based on calculations Facebook gave to application developers in order to explain why
some Pages are more visible than others in newsfeeds.
Pay attention to the subtitle of this ebook, a complimentary download from inbound marketing company HubSpot: "Getting Started with Facebook to Achieve
Business Goals." Everything in this detailed handbook is designed to keep your eyes on the business prize when you're creating and managing your Facebook presence, whether on your official
Page or when using Facebook's advertising platforms.
Even if you're already a Facebook pro, don't skip the introductory sections on Facebook basics and how to create your Facebook profile. Then, take the time
to comb through Section 3, which walks you through the process of setting up and managing your Facebook Page, and especially understanding how EdgeRank (Facebook's visibility formula) and
ad targeting work.
(Disclosure: HubSpot is an advertiser in Web Digest For Marketers.)
Mari Smith is one of those rare creatures in the Social Media jungle: a Facebook marketing expert who really walks the walk instead of talking somebody
else's talk. If you're looking for ideas you can use to launch or buff up your Facebook presence, her Facebook Page, which we link to in this review, is an excellent place to start.
If you haven't already clicked "Like" on Smith's Facebook Page, you'll end up at one of the best "Welcome" tabs we've ever seen. Her entire Page also is a
textbook example of organizing and presenting information as well as how to exploit Facebook's engagement features.
While there, wander through the 24 tabbed sections on Smith's Page, pointing to everything from her Wall to her list of Facebook resources and her "BIG
LIST of Apps."
This tool helps you decipher and interpret all the data your Facebook Pages generate, but it goes one step further: It shows you how to use the numbers to
improve your performance.
First, PageLever figures out the obvious statistics - page views, impressions, increase/decrease in fans, demographics including gender and location - and
benchmarks them for changes over time.
Next, PageLever generates in-line explanations or advisories showing what your Pages are doing right and what you should fix to raise visibility and
attract more fans.
PageLever's analysis of a Facebook Page we administer for a high school show choir showed we were posting too many low-engagement wall posts and not enough
high-engagement features such as photos and videos. Once we added more pics and rehearsal videos, we saw engagement go up via more clicks on posts, probably because we were more visible in
our fans' newsfeeds.
PageLever offers a two-week trial period; after that, metered plans range from $34 to $94 a month at time of writing as well as an unlimited option.
Watch this video before you put another dollar, pound, franc or mark into Facebook Places marketing. Jordan Williams, manager of digital engagement for
outdoor equipment retailer REI, walks you through the challenges his company faced as well as its achievements when testing its first Facebook Places effort.
In the video, Williams explains to an audience at the 2011 BlogWell conference how he and his staff ran its "Donations Instead of Deals" campaign, in which
it aimed to donate $100,000 to charities using Facebook Places check-ins.
Results: REI reached its donation goal quickly. The campaign generated 18,000 check-ins (compared with a total of 4,600 check-ins collected previously on
Foursquare) and higher incremental store traffic (no numbers given). The campaign supported REI's core charitable-giving goals and boosted store employees' own Social Media savvy when
they helped to troubleshoot the check-in process for frustrated customers.
However, this video is most valuable for Williams' warts-and-all assessment of the challenges as well as the benefits of using Facebook Places. His
presentation and answers to audience questions are more honest than most case studies we've seen.
Socialbakers adds competitive intelligence to a standard metrics dashboard allowing you to compare or monitor several Facebook Pages at once - say, yours and a
competitor's - on major engagement measures.
Their paid Engagement Analytics service (programs start at $50/month for a single account) analyzes your data on standard Facebook measures (users, activity,
wall posts, etc.) but also allows you to enter other pages or even sign up for monitoring reports from key brands in your marketing niche.
If you're not ready for the paid service, you can peruse the site's wealth of Facebook statistics. Scroll to the bottom of the home page and check out the
categories that interest you. Categories include "Entertainment," "Beauty," "Drugstore," "Ecommerce," "Telecom" and "Media/News/Publishing."
Note: If you're a native English speaker, you might notice some curious uses of the language. These likely are translation issues because Socialbakers is
based in the Czech Republic; they don't affect utility or performance.
Dashboard-style interfaces are supposed to take the hassle out of monitoring and analyzing your SocMed presence, but many are so complex you might feel as if
you're flying a 747 instead of tracking Facebook fans.
The SocialGuides dashboard is a welcome exception. It manages to arrange monitoring tools, analytics graphics and myriad other functions on a single page,
easily decipherable after you take a minute or so to tour the page.
SocialGuides also gives you a nice extra: A three-step tool that creates, schedules and sends a "Social Promotion" for your Facebook fans. If you know the
kind of promotion you want to send, you can assemble and deploy it in just a couple of minutes and then track all of your offers from another location on the page.