Spelling Errors Affect Response Rates

I am appalled at how many spelling errors I see on websites and in email marketing messages. Back in the days of print, there were proofreaders and other safeguards to ensure grammar and spelling were correct. Maybe that’s because print production is more expensive than online production.

Misspelled words online have caused me to change my mind and not call that company, or to abandon a shopping cart.

When I see lots of misspelled words on a website, it tells me they are sloppy. If they are sloppy before the sale, how much better — or worse — will they be after they have my money? Spelling errors reflect directly on the company, the brand image and the product and services offered.

Tip: Read your own copy three times, and then have someone else read the copy with fresh eyes. Many writers rely too heavily on spell checkers in their rush to get copy out on deadline. This is why I see words that are spelled correctly, but are used incorrectly where they appear. There is no substitute for eyeballing every word of copy.

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The Internet Marketing Tip above originally appeared in Larry Chase's Web Digest For Marketers which you can subscribe to at no charge at www.wdfm.com.

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  • 3 Responses to “Spelling Errors Affect Response Rates”

    1. [...] good writing you rid yourself of the spelling errors that affect response rates, you learn your customers language, you stop putting hurdles in their path and you become invisible [...]

    2. [...] good writing you rid yourself of the spelling errors that affect response rates, you learn your customer’s language, you stop putting hurdles in their path and you become [...]

    3. [...] is a lot of anecdotal comments and opinion on the web; Larry Chase says, spelling errors affect response rates. And there are humorous references relating to brands a poor spelling. I particularly like this [...]

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