Hang Up the Phone Before Talking About Your Client

Posted on October 27th, 2009 by Larry Chase

The two reps, who were assisting me on the phone, thought they had disconnected before they started talking about me. I was fascinated by what they said. They went on for some minutes.

They talked about my accent, among other things. They also “dissed” their fellow field office brokers (with good reason, in my opinion). I didn’t divulge that I had heard it all, either at the end of their little chat or in calls with them thereafter. But, my devilish side was tempted .

I suppose many people talk about other people when certain parties leave the conversation, be it on the phone or face to face. In physical space, you can see when the coast is clear to talk, but not on the phone … and online, you might not know who lurks or monitors your missives.

So, if you’re going to dish on people you serve, do make sure they’re out of earshot. You could lose a client or your job.

The Internet Marketing Tip above originally appeared in Larry Chase's Web Digest For Marketers which you can subscribe to at no charge at www.wdfm.com.